When Orders Heat Up, Latham Keeps Customers Happy with Quicker Turnarounds

To help LPP answer these questions, Analytics8 performed a high-level data warehousing and BI review.  We came up with a solution using Birst that shows the cycle times for each step in the online ordering process and overall sales cycle trends. Users can filter by business segment and then drill down to the team, user, or product to investigate what is causing a delay.  With this data, managers can address process or staffing inefficiencies where appropriate. They now confidently know when they need to hire more employees, do more employee training, if there is overstaffing, and where to move resources when there are gaps. They can also assess individual employee performance with drill down capabilities. Overall, this solution has helped LPP handle and process orders more efficiently, which increases revenue and customer satisfaction levels.